Terms & Conditions

Welcome to Puerto Rico Executive Transport. By booking our services, you agree to the following Terms & Conditions.

1. Reservations

Reservations can be made through our website, email, phone, or WhatsApp.

To guarantee availability, we recommend booking at least 24 hours in advance. Last-minute reservations are subject to vehicle and chauffeur availability.

A reservation is considered confirmed only after you receive a confirmation email or message from Puerto Rico Executive Transport.

2. Pricing

All rates are quoted in U.S. Dollars (USD).

Prices are based on the information provided at the time of booking, including:

Additional charges may apply for:

3. Payment

We accept payment via Cash, Ath Movil and Venmo.

Payment may be required in advance depending on the type of reservation.

Corporate accounts may receive customized payment arrangements upon approval.

4. Cancellation Policy

Refund processing times depend on your financial institution.

5. Vehicle Care & Cleaning Policy 

At Puerto Rico Executive Transport, we take great pride in providing a clean, fresh, and comfortable environment for every passenger. To help us maintain this standard, guests are asked to treat the vehicle with care throughout the trip.

Additional cleaning or repair fees may be charged if excessive cleaning is required due to spills, food or beverage stains, smoking, strong odors, or any damage caused during the service.

Possible charges include:

Any extraordinary cleaning or repair expenses beyond these amounts may be billed accordingly.

Thank you for helping us maintain the quality and presentation that our clients expect from Puerto Rico Executive Transport.

6. Service Inclusion & Exclusion

Included in the Service

The following items are included in the confirmed transportation rate:

Not Included in the Service

The following items are not included unless specifically stated in the reservation confirmation:

Any additional charges will be communicated to the client and approved whenever possible before being applied.

7. Special Requests and Additional Amenities

Puerto Rico Executive Transport is pleased to accommodate special requests whenever possible. Requests such as beverages, decorations, child safety seats, additional stops, or other personalized arrangements that are not included in the standard service may involve additional charges.

Any applicable fees will be discussed and confirmed with the client before the service is provided to ensure complete transparency and avoid unexpected charges.

8. Payment Terms

Unless otherwise agreed in writing, payment is due upon receipt of the invoice or according to the payment terms specified in the reservation confirmation.

For approved corporate accounts, invoices must be paid within the agreed payment period. Balances that remain unpaid after 30 days may be subject to a 10% late payment fee.

Continued non-payment may result in the suspension of future services until the outstanding balance has been resolved.

9. Airport Pickups

We monitor commercial flight arrivals to adjust pickup times whenever possible.

Complimentary waiting time includes:

Additional waiting time may be billed.

Customers are responsible for providing accurate flight information.

10. Cruise Ports & Marinas

Please provide:

Puerto Rico Executive Transport is not responsible for delays caused by cruise line schedule changes, customs inspections, or port operations.

11. Passenger Responsibilities

Passengers agree to:

Puerto Rico Executive Transport reserves the right to terminate a trip if passenger behavior threatens safety.

12. Food & Beverages

To maintain the highest level of cleanliness and comfort for all passengers, food is not permitted inside the vehicle.

Beverages with secure lids are generally allowed; however, spills may result in additional cleaning charges.

Food odors, grease, stains, or spills may require professional detailing.

Additional cleaning fees may be charged if the vehicle requires extra cleaning due to food, beverages, or passenger negligence.

13. Smoking & Vaping

Smoking, vaping, and the use of electronic cigarettes are strictly prohibited inside all vehicles.

A cleaning fee may apply if this policy is violated.

14. Child Safety

Child safety seats are available upon request, subject to availability.

Parents or guardians are responsible for providing accurate information regarding the child's age, height, and weight to ensure the appropriate seat is provided.

15. Vehicle Condition

Our vehicles are professionally cleaned and inspected before every reservation.

Passengers may be held responsible for damages caused to the vehicle beyond normal use.

Repair or cleaning costs may be charged when necessary.

16. Lost & Found

We make every effort to return lost personal belongings.

Puerto Rico Executive Transport is not responsible for items left inside the vehicle.

Shipping or delivery costs for recovered items are the responsibility of the owner.

17. Delays Beyond Our Control

We are not responsible for delays caused by:

18. Chauffeur Conduct

Our professional chauffeurs are committed to providing:

Abusive or threatening behavior toward our chauffeurs will not be tolerated.

19. Liability

Puerto Rico Executive Transport's liability is limited to the amount paid for the transportation service.

We are not responsible for missed flights, cruise departures, meetings, or events due to circumstances beyond our control.

20. Privacy

Customer information is used solely for reservation management and customer service.

We do not sell or share personal information with third parties except as required by law.

21. Changes to Reservations

Reservation changes are subject to availability.

Changes requested after confirmation may result in additional charges.

22. Right to Refuse Service

Puerto Rico Executive Transport reserves the right to refuse or terminate service when passengers: